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Introduction to Workplace Mediation

Aim

This course provides participants with sufficient knowledge and understanding of mediation and the key skills needed to be able to facilitate the resolution of simple workplace disputes. This ‘hands-on’ course is designed to give those who attend an opportunity to gain understanding of how mediation works, see and experience mediation in action, and act as a mediator in a role-play. At the end of the course, participants will be issued with a certificate of completion and will be eligible to apply to be Associate members of the Institute.

Delivery

The course is delivered over 2 days, and consists of short lectures, individual, paired and small group exercises and role-plays designed to improve ability to actively and effectively listen, question and empathise and understand the structure of a mediation meeting.

Syllabus

• Overview of Mediation and Conflict Theory
• Key skills development:  Active listening
• Key skills development:  Empathy
• Practical Exercises – Listening to both parties

• Understanding the importance of Positions and Interests
• Identifying Needs and Feelings
• Theory and skills: Structure of a joint mediation meeting
• Theory and skills:  The Mediator’s Role
• Practical Exercises – The Joint Meeting

Who should take this module?

HR Managers and Line Managers

Disclaimer

The Chartered Institute reserves the right to cancel or change the date, venue or content of programmes and the names of speakers, lecturers and tutors without prior notice.

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