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Complaints Procedure

Complaints against Members 

Complaint of misconduct by our Members are dealt with by the Professional Conduct Committee. If you wish to raise a complaint relating to an allegation of misconduct by a member of CIArb, please refer to our Booklet, “How CIArb investigates complaints of misconduct against its members”. 

Complaints Procedure Booklet

Complaints against Staff

If you wish to raise a complaint against a member of staff, please refer to the attached, “How CIArb investigates complaints against its staff”. 

Complaints Handling Policy

Other Matters

If you wish to complain about any other matter, please email the Director of Governance and Legal Services ( or write to him at:

12 Bloomsbury Square