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Complaints Procedure

We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.

We hope you will not have cause to complain but should you have a complaint about the misconduct of a member of CIArb or CIArb membership matters, or in relation to any aspect of CIArb training*, please write to:

Tom Cadman
Director of Governance and Legal Services
12 Bloomsbury Square
London WC1A 2LP

(Please mark the envelope Private & Confidential) or email: complaint@ciarb.org).

CIArb will acknowledge receipt of the complaint within a maximum of five working days. A response to the complaint will normally be sent within 25 working days.

If you are not satisfied with the response then you have the right to appeal*. The appeal should be made to the Director General via email: DirectorGeneral@ciarb.org. The response of the Director General will be final with regard to internal CIArb procedures.

*except for Branch delivered training which should be directed to the Branch in the first instance

**Except in a case where you are complaining against the misconduct of a member. To do this, please refer to our Complaints booklet.