CIArb Complaints Procedure
We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve.
The complaints procedure below is for all complaints other than the following areas (which have separate procedures):
A complaint about the misconduct of a member of CIArb: Complaints booklet.pdf
A complaint by a member in relation to CIArb membership matters, to Member Services Manager, in the first instance.
A complaint in relation to the any aspect of CIArb training, to Education and Training Manager, in the first instance.
For any other type of complaint, please write to Clare Hughes Director of Administration and Finance at 12 Bloomsbury Square London WC1A 2LP (marking the envelope Confidential) or email complaint@ciarb.org. CIArb will acknowledge receipt of the complaint within a maximum of five working days. A response to the complaint will normally be sent within 25 working days.
If you are not satisfied with the response then you have the right to appeal. The appeal should be made to the Director General E: DirectorGeneral@ciarb.org . The response of the Director General will be final with regard to internal CIArb procedures.
Last Updated: 13 March 2012