This online event is hosted by CIArb, entitled ‘Creating a great mediation client experience - UX/CX’ and takes place on 28 October 2021. Please check your local time zone.
How to obtain data, test and listen to improve your clients’ mediation experience.
As mediators, we consider ourselves and the process of mediation the most creative in ADR, if not in law. Active listening and empathy are our core tools and strengths.
Yet, do we truly ask all the necessary questions? Do we hear and cater for mediation users’ needs?
The digital economy and society require service providers – including dispute resolution providers – to be data-driven and responsive to change.
In our third Mediation Tech Tracker webinar, we’ll answer the following questions:
- Do mediators gather and act upon data?
- Why and what data is important for ADR?
- What is CX (customer experience) and UX (user experience)?
- What role do CX and UX play in ADR?
- Do we know and answer our mediation users’ needs?
- Is mediation inclusive and user-friendly enough?
To learn all this and more, join our expert guests – Anthony Syder and Christopher To, in discussion with Karolina Jackowicz. Let’s transform mediation so that it’s fit for the digital age.
Cost & Registration: Attendance is free of charge but pre-registration is required.
There are eight webinars in the MTT series taking place each Thursday between 14 October and 2 December 2021. Book your place for this and future webinars in the series.
Follow the Mediation Tech Tracker LinkedIn page to be kept updated on the series.