Virtual Module 1 Mediation Training & Assessment 2022


Date & Time:
18 October 2022

Bookable until:
10 October 2022

Number of spaces:

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£3,600.00 GBP

*Split payments available when booking

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Mediation is increasingly used as an effective way of resolving complex disputes outside of court. Develop your mediation knowledge and skills through this practical and comprehensive course which is delivered by experienced practising mediators.

It is seen as a speedy, confidential and less adversarial process to solve a variety of disputes and is particularly suited to situations where parties want to preserve the relationship. 

This course will help you to understand: 

  • What conflict is and how it arises.
  • What a mediator does and how mediation differs from other forms of ADR. 
  • The core skills required to be an effective mediator.
  • The main mediation strategies.

This course is ideal for: 

  • Professionals who want to learn more about mediation and its benefits.
  • Aspiring mediators or conflict resolution professionals.
  • Practising ADR professionals seeking to expand their service offering.
  • HR professionals and workplace managers.
  • Business executives.
  • NHS, government and NGOs leaders.
  • Trade union representatives.
  • Aspiring Members of the CIArb.
  • Aspiring CIArb Accredited Mediators.


You will learn and gain practical experience of the skills and techniques required to manage a mediation from initial instruction to conclusion, including:  

  • The core skills.
  • Preparing stage – setting up the mediation.
  • Opening stage – parties telling their stories.
  • Exploring stage – establishing parties’ needs and drivers.
  • Negotiating stage.
  • Concluding stage.
  • Setting up a mediation practice.

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Learning outcomes

You will leave the course with improved knowledge of mediation and confidence in applying your newly learned skills. Here are just some of the learning outcomes you can achieve through the course.

By taking this course, you will:

  • Develop an interdisciplinary and practical understanding of what causes conflict and the effects of conflict;
  • Understand the underlying principles of mediation and how it differs from other forms of dispute resolution;
  • Appreciate different types of mediation, including commercial and family, the different strategies involved with them and the different means through which they can occur, including through court intervention;
  • Recognise the most advantageous attitudes that a mediator can adopt depending on the progress of a mediation;
  • Understand the importance of vulnerability, diversity, inclusivity, equality and recognition within a mediation setting;
  • Learn the skill of using and adapting language and other forms of communication, including emotion and body, to ensure a positive outcome;
  • Learn how to assess and adjust to the environment (virtual/physical), people and situations;
  • Ascertain how to assess evidence and other forms of information to conduct mediations effectively;
  • Learn how to be strategic, reflective and methodical in achieving a satisfactory result in the mediation;
  • Learn how to develop business and continually develop as a mediator.

To unlock this course/assessment, you need to have at least one of the below prerequisites completed

No additional courses are unlocked by this course


CIArb membership is an internationally recognized professional status in Alternative Dispute Resolution. It demonstrates a high standard of education and experience along with a commitment to development and keeping your skills current. Successfully passing this course will make you eligible for Member Grade. Member status indicates a high level of knowledge and/or experience in dispute resolution, as well as a commitment to the principles of professionalism, integrity, and excellence. Members can use the designatory letters MCIArb.