Virtual Module 1 Mediation Training & Assessment


Date & Time:
8 November 2021

Bookable until:
24 October 2021

Number of spaces:

Add to Calendar:
Outlook | iCal | Google


£3,600.00 GBP

*Split payments available when booking

Log in to book now

Mediation is increasingly used as an effective way of resolving complex disputes outside of court. Develop your mediation knowledge and skills through this practical and comprehensive course which is delivered by experienced practising mediators.

It is seen as a speedy, confidential and less adversarial process to solve a variety of disputes and is particularly suited to situations where parties want to preserve the relationship. 

Develop your mediation knowledge and skills through this practical and comprehensive course. Delivered by experienced practising mediators, this course will help you to understand: 

  • What conflict is and how it arises.
  • What a mediator does and how mediation differs from other forms of ADR. 
  • The core skills required to be an effective mediator.
  • The main mediation strategies.

This course is ideal for: 

  • Professionals who want to learn more about mediation and its benefits.
  • Aspiring mediators or conflict resolution professionals.
  • Practising ADR professionals seeking to expand their service offering.
  • HR professionals and workplace managers.
  • Business executives.
  • NHS, government and NGOs leaders.
  • Trade union representatives.
  • Aspiring Members of the CIArb.
  • Aspiring CIArb Accredited Mediators.


You will learn and gain practical experience of the skills and techniques required to manage a mediation from initial instruction to conclusion, including:  

  • The core skills.
  • Preparing stage – setting up the mediation.
  • Opening stage – parties telling their stories.
  • Exploring stage – establishing parties’ needs and drivers.
  • Negotiating stage.
  • Concluding stage.
  • Setting up a mediation practice.

Format: Virtual. 
Duration: 7 days’ learning and 2 hours’ assessment over 8 weeks: 

Weeks 1-7: Two half days per week - Tuesday and Thursday afternoons.
Week 8: Two one-hour assessments.

Time zones: GMT.
Delivery: The tutors will deliver the course in CIArb’s dedicated virtual classroom. You will participate in discussion, skills exercises and role play practice.
Post-course: Upon successful completion, you will receive a certificate of participation. 


Please note: 

English Language Competence - CIArb training and assessment is carried out in English. It is therefore essential that candidates are proficient in both written and spoken English. Where English is not a candidate’s first language, it is recommended that they have achieved a standard that is, as a minimum, equivalent to the International English Language Testing System (IELTS) level 7 or a score of 94-101 in the Test of English as a Foreign Language (TOEFL) system. CIArb issues this advice as a guideline and, while it will not require any evidence of this standard prior to enrolment on a course, candidates who do not have this standard of English may be disadvantaged.

How will I be assessed?

Candidates will participate as a mediator in 2 mock-mediations of 1-hour duration in week 8.

For each mock mediation, candidates will be assessed in 3 categories, people skills, process skills and the management of the mediation:

• People Skills: This category concerns the relationship between the Mediator and the participants in the Mediation. Building a trusting relationship is essential for an effective Mediator.
• Process Skills: This category concerns the Mediator’s ability to use the skills and techniques emphasised on the training course. Competent Mediators use a variety of appropriate skills to establish parties’ needs and help them towards settlement.
• Management Skills: This category concerns the firm and tactical use of the process and skills. Competent Mediators create an environment to give the parties the best opportunity of achieving a settlement.

The assessments take place in week 8 of the course. You will participate as a mediator in two one-hour mock mediations. 

On successful completion of this course and assessment, candidates will be eligible to: 

  • Apply to become a Member of CIArb. 

Becoming a Member demonstrates your commitment to common professional standards, demonstrating your accountability and providing user confidence. Member status gives you the opportunity to:

- Display your achievement through the globally recognised and respected MCIArb post-nominal.
- Promote your professional skills and experience through CIArb’s Membership Directory. 
- Network with experienced practitioners at our many lectures and events. 
- Keep up-to-date with industry news through our monthly eSolver newsletter. 
- Access and submit articles and papers to: 

> Our quarterly Resolver magazine; and 
> CIArb’s peer-reviewed, academic journal Arbitration: The Journal of International Arbitration, Mediation and Dispute Management. 

Click here for a full list of membership benefits.

  • Become a CIArb Accredited Mediator. 
    To become an Accredited Mediator you must complete the course successfully and be admitted as a CIArb Member.
  • Progress to the Module 2 Law of Obligations course.
    Essential for candidates aiming for CIArb Fellowship.

Learning outcomes

You will leave the course with improved knowledge of mediation and confidence in applying your newly learned skills. Here are just some of the learning outcomes you can achieve through the course.

By taking this course, you will:

  • Develop an interdisciplinary and practical understanding of what causes conflict and the effects of conflict;
  • Understand the underlying principles of mediation and how it differs from other forms of dispute resolution;
  • Appreciate different types of mediation, including commercial and family, the different strategies involved with them and the different means through which they can occur, including through court intervention;
  • Recognise the most advantageous attitudes that a mediator can adopt depending on the progress of a mediation;
  • Understand the importance of vulnerability, diversity, inclusivity, equality and recognition within a mediation setting;
  • Learn the skill of using and adapting language and other forms of communication, including emotion and body, to ensure a positive outcome;
  • Learn how to assess and adjust to the environment (virtual/physical), people and situations;
  • Ascertain how to assess evidence and other forms of information to conduct mediations effectively;
  • Learn how to be strategic, reflective and methodical in achieving a satisfactory result in the mediation;
  • Learn how to develop business and continually develop as a mediator.

To unlock this course/assessment, you need to have at least one of the below prerequisites completed

No additional courses are unlocked by this course


CIArb membership is an internationally recognized professional status in Alternative Dispute Resolution. It demonstrates a high standard of education and experience along with a commitment to development and keeping your skills current. Successfully passing this course will make you eligible for Member Grade. Member status indicates a high level of knowledge and/or experience in dispute resolution, as well as a commitment to the principles of professionalism, integrity, and excellence. Members can use the designatory letters MCIArb.