Education and Training: Fee Terms and Conditions
1. Course Registration and Fee
1. Course Registration and Fee
The course registration fee includes registration on to any physical or virtual course, tuition and access to study materials for the specific course the candidate is registering for. Candidates may, for some courses, have to make a separate registration and pay a separate fee for the assessment.
Certain Ciarb courses, such as the Accelerated Route programmes and Diploma courses, have entry criteria and applicants will need to submit evidence that they meet these. This will be requested on the Ciarb website. Acceptance will be confirmed by a member of the Education & Training Department if the candidate meets the necessary entry requirements. Once admitted, candidates will need to pay for the course online.
Access to course materials will be provided approximately 2 weeks prior to the course start date on the condition that 100% of the course fee has been paid. Materials will not be released to Candidates who have not paid 100% of the course fee within the time period required by Ciarb.
Unless a course is being paid for by a company that is VAT registered, and the VAT registration number is provided, VAT must be paid by all candidates.
2. Assessment Centre
2. Assessment Centre
For some Ciarb physical and virtual courses, candidates are registered onto the course, but have to register and pay separately for assessments. This is mentioned on Ciarb’s training website. Unless otherwise specified, for example, if an assessment is conducted at Ciarb’s Headquarters at Bloomsbury Square in London, UK, candidates will be registered to take assessments online. However, for some assessments, it may be possible to take assessments elsewhere, for example, at a Ciarb Branch or a special assessment centre.
3. Payment Options
3. Payment Options
Ciarb accepts payments in the following ways:
Debit or credit card:
Through online purchase or processed via our Finance Department
Tel: 020 7421 7429 or 0207 421 7433.
Bank Draft or Bank Transfer to the account:
The Chartered Institute of Arbitrators Sort Code: 40-05-03
Account Number: 31288784
For international payments:
IBAN: GB38MIDL40050331288784
Branch Identifier Code: MIDLGB2115N
Note: The candidate's name and the course name must be quoted in the bank transfer reference.
For payments in currencies other than in Pound Sterling, the equivalent of £15.00 must be added to cover bank charges.
4. Cancellation Fee
4. Cancellation Fee
Candidates who are booked onto a course/workshop or assessment but are unable to take part, should inform the E&T team in writing to the Education & Training Department at education@ciarb.org before gaining access the course/workshop or assessment materials. If candidates fail to inform the E&T team before gaining access to the course/workshop or assessment materials, they will not be eligible for a refund or deferral. Should candidates wish to book the course/workshop or assessment again at a later time, they will have to book for the full price unless there is a medical reason and the candidate can produce proof that they were unable to contact the team.
The below cancellation charges will apply to any cancellation made by the candidate:
If a registration for a physical course is cancelled by the candidate, who is deemed to be a consumer under applicable consumer laws, within 14 days of it being made (but in any event prior to the course end date), Ciarb will refund 100% of the course/workshop or assessment fee or any fees paid. This only applies to the course/workshop or assessment fee and not to any costs such as hotel bookings and travel. Where the registration is cancelled, Ciarb may deduct actual costs it incurs as a result of providing goods or services in respect of the booking prior to its cancellation, for example in providing training materials to you (unless these materials are returned at your expense to Ciarb), or rendering services in providing part of the course to you where the cancellation is made after the course start date, which will be calculated on a case-by-case basis. The following provisions are subject to this right, where applicable If the registration is for a virtual course, the candidate has no right to cancel the registration once the stream or download of any digital content for the virtual course has commenced.
- Unless the above consumer cancellation rights apply, if a registration is cancelled by the candidate within 28 days of the commencement date of the course/workshop or assessment, the candidate is not entitled to any refund from Ciarb in respect of any applicable course/workshop or assessment fees paid by the candidate.
- Unless the above consumer cancellation rights apply, if a registration is cancelled by the candidate more than 28 days before the commencement date of the course/workshop or assessment, the candidate is entitled to a 50 % refund from Ciarb in respect of any applicable course/workshop or assessment fees paid by the candidate.
- If a candidate is unable to take part in the selected course/workshop or assessment due to illness and has not yet accessed the course/workshop or assessment materials, the candidate will be offered a full refund. The candidate must inform the Education & Training department in writing (with medical proof attached) before the course/workshop or assessment start date in order to be eligible for consideration. Failure to do so will result in 100% of the course/workshop or assessment fee being payable by the candidate.
The Education & Training Department will monitor the UK government’s position routinely and may decide to move a physical course virtually. In these circumstances, fees will be reassessed, and any partial refunds issued, and the above conditions will apply to amended fee.
If the Education & Training Department cancels a physical or virtual course/workshop or physical or online assessment, candidates will be provided with a full refund or the opportunity to transfer their registration and fee to the next cohort.
If a candidate has been accepted onto a physical course but is refused a visa for entry into the UK to attend the course, a full refund will be issued once the candidate has sent proof of the visa refusal to the Education & Training Department. Proof of refusal must be sent to the Education & Training Department at education@ciarb.org before gaining access to the course/workshop or assessment materials.
5. Appeal Fee
5. Appeal Fee
Under the Candidate Regulations, a candidate may appeal if they feel they have been unfairly treated through one of the following means:
- Unfair practice in the conduct of the examination, assignment or assessment.
- Unfair conduct by an assessor or in application of the assessment.
An appeal fee of £375.00 + VAT is payable by the candidate when submitting an appeal and they will also need to submit a completed appeal form together with supporting evidence. Under the Candidate Regulations, ‘in the event the appeal is upheld, the appeal fee will be refunded in full’.
Please note, all appeals are subject to the Candidate Regulations. The only grounds on which an appeal can be based are those contained in the Ciarb Candidate Regulations. For more information regarding the process for an appeal please email education@ciarb.org
6. Resit Fee
6. Resit Fee
If a candidate fails an assignment, assessment and/or workshop three times, the candidate will have to rebook and retake the course again at the full price before being able to attempt the assessment a fourth time.
The resit fee is the same amount as the assignment, assessment and/or workshop fee.
*This excludes the Module 2 exemption test that only has a single attempt.
7. What We Do With Your Personal Data
7. What We Do With Your Personal Data
For further information as to what Ciarb does with your personal data, please see our Privacy Policy.
Please note that where your training takes place at one of our Branches, Ciarb HQ will share your examination results with that Branch, and where needed you will be provided with support, for example, if an assessment needs to be taken again.
8. Copyright
8. Copyright
Ciarb materials on this course are subject to copyright notices which must be observed and, unless otherwise indicated, all Ciarb material remain at all times the intellectual property of Ciarb, and must only be used in the authorised way for the purposes of this course. Where no such copyright notice appears on any of our Ciarb owned materials, the following shall apply:
Copyright © The Chartered Institute of Arbitrators. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system of any nature, or transmitted, in any form or by any means including photocopying and recording, without the written permission of Ciarb. The commission of any unauthorised act in relation to this material may result in civil or criminal actions. The views expressed in this publication should be taken as those of the authors only unless it is specifically indicated that Ciarb has given its endorsement.
Where authors are named on our Ciarb materials, the author asserts their moral right and any similar rights that accrue to the author of the work arising under the Copyright, Designs and Patents Act 1988 and, so far as is legally possible, any broadly equivalent rights such author may have in any territory of the world. The author is to be identified as the author of this work.
CIArb® and CIARB® are registered trade marks of The Chartered Institute of Arbitrators.
9. Liability
9. Liability
To the extent that it is legally permitted, Ciarb's total aggregate liability in respect of all claims, howsoever arising, under or in connection with these Terms and Conditions, shall be limited to the price that is charged by Ciarb for a single participant on that applicable course.
Please contact the Education & Training Department at education@ciarb.org on any questions arising from these terms and conditions.
Last updated: 15 January 2025