This course enables those who do or do not have a legal background to understand or brush up on the different strategies of distinguishing between the dispute and the brand and consolidating the brand in times of disagreement.

On successful completion of this course candidates will be able to:

• Identify the different types and impact of disputes.
• Evaluate the significance and operation of brand.
• Analyse the impact of disputes on brand.
• Develop core strategies to minimise brand damage.
• Contribute to working individually and collaboratively in protecting the brand.

The course covers:

• The significance and operation of a brand.
• The key features of brand building and management.
• The many facets of brand protection.
• Minimising brand damage.
• Brand dispute management and resolution.

The course is delivered online and is self-paced. This means that candidates can study the available material at their own pace.

This course is not assessed. In order to receive a certificate of completion you must go through the entire content of the course this includes: watching the videos in full and completing all of the interactive exercises.

There are no entry requirements. The course is intended for candidates who:

• work for companies that rely strongly on brand and face different disputes regularly
• are interested in the field of ADR
• want to get a better understanding of when and how to apply ADR mechanisms in commercial disputes
• wish to learn more about ADR and its benefits to users

Candidates enrolling on any Ciarb course/assessment are required to ensure that their command of spoken and written English is adequate for the course/assessment for which they have applied. Ciarb does not require any evidence of this standard prior to enrolment on a course/assessment. However, it is the candidate's responsibility to ensure their English language skills are at a Professional Working Proficiency level, in order to meet the required standard when enrolling for any Ciarb course/assessment. It is recommended that candidates have achieved a standard that is, as a minimum, equivalent to the International English Language Testing System (IELTS) level 7 or a score of 94-101 in the Test of English as a Foreign Language (TOEFL) system. (Please note that we do not require an official IELTS or TOEFL result).

Please contact the British Council for further details on how to improve your English skills:

https://learnenglish.britishcouncil.org/

The course fee is £15.00 inclusive of VAT.  The fee includes registration on the course and access to study materials.

This course is free to our Professional Members.

Upon successful registration on the course, candidates will receive confirmation they are booked on the course.  Joining instructions and course materials will be available on LearnADR approximately 3 days after successfully booking and paying for the course.

Ciarb reserves the right to cancel or change the date, venue or content of programmes and the names of speakers, lecturers and tutors.  Candidates will be provided with adequate notice of any change.  If Ciarb has to cancel a course, candidates will be provided with a full refund or the opportunity to transfer their registration to the next course.  Should a candidate wish to cancel/defer their registration of a course, notification must be received in writing to education@ciarb.org.  Deferral charges apply.  Please refer to the Fee Terms and Conditions for full details.

On successful completion of this course candidates:

• will be awarded a Certificate of Completion